42%
of builders in a 2025 mystery shop of 50 builders never made a single phone call to an online lead
ECI/Lasso 6th Annual Mystery Shop Report, 2025 (opens in a new tab)
Built & Buttered
Home Builders
Turn floor-plan downloads into booked tours. Long buying cycles need patient follow-up, and The Buttered System keeps every buyer warm until closing day.
See the leak, the fix & the KPIs we track
The leak
- Our specs are sitting, and every month costs us.
- We get web leads, but sales is busy with walk-ins.
KPIs we track
- Lead-to-appointment rate
- Appointment show rate
- Appointment-to-contract rate
- Cancellation rate






